7/1/25

 Fish bone diagram: 

 

Event tree diagram: 

 

Core Structure 

Introduction and Self-Assessment: Encourages students to rate their proficiency in key areas and reflect on improvements using RAG (Red-Amber-Green) ratings. 

Key Terminology: Defines terms related to digital infrastructure, data management, security, and communication. 

Core Skills: Includes clear communication for technical and non-technical audiences, problem-solving, and risk management. 

Task Overviews 

Task 1: Troubleshooting 

Scenario-based Root Cause Analysis: Uses diagrams, troubleshooting frameworks (5 Whys, Fishbone, etc.), and test plans. 

Documentation and Help Guides: Guides on creating user instructions with annotated visuals. 

Task 2: Interview 

Preparation for Network Manager Discussion: Crafting effective technical and open-ended questions. 

Communication to Different Audiences: Writing technical and non-technical summary emails with distinct styles. 

Task 3: Project Proposal 

Comprehensive Proposal Creation: Includes network diagrams, cost analysis, security strategies, and resource planning. 

Structured Justifications: Explains decisions with balanced evaluation and evidence. 

Task 4: Satisfaction Survey 

User Feedback Mechanism: Designs surveys capturing qualitative and quantitative data to assess project impact. 

Evaluation and Justification 

Evaluation Techniques: Focuses on assessing resources and reviewing project outcomes. 

Justification Flowchart: Outlines proposal creation, evaluation, and implementation decisions with clear reasoning. 

 

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